Internet sales policy
We ensure that all our products are manufactured and tested to the highest possible standards. Our agents and dealers have been selected not only for their experience and attention to detail but also for their superior showrooms and their ability to see a sale through to the complete satisfaction of the customer.
We think the Internet is a great place to promote our type of product and the retail outlets that support it. However Woodwarm believe that it is irresponsible to sell our products directly over the Internet. The support that must be there for the end customer will not be achieved by direct sales on the Net.
Woodwarm do not authorize any of our retailers to sell our products over the Internet. We strongly recommend that you be very wary of anyone offering discounted Woodwarm products on line or offering to deliver product halfway across the country. We believe that direct selling of our product without offering proper dealer support is negligent and cannot possibly complete the all-round safety and service that a visit to one of our retailers would have achieved.
Our Stoves are quite spectacular in the right circumstances but, by the very nature of what they do, in the wrong hands and with no experience they can be harmful. With this and other emphasis on safety and legality our agents and dealers have been carefully selected. They will advise on installation, be up to date on current legislation, provide warrantee, service and ensure that our end customers have complete satisfaction with years of enjoyment and pleasure