How do I light my stove?

The modern way of lighting a stove is the upside-down method.

The Phoenix Range.

  1. Open the primary air inlet. (Bottom left-hand side of your appliance)
  2. For a wood fire, start by placing 2 – 3 small logs in the bottom of your stove.
  3. Place a couple of firelighters between the logs then make a tower with kindling.
  4. Light the firelighters, close the door and when the fire catches, gradually reduce the Primary air (Bottom left) to the closed position and increase the secondary air (Bottom right-hand side of your appliance ) until the flames are manageable.
  5. Open the door carefully and add a log on top. Continue to control your appliance with the right-hand side air control.

The Fireview Eco Range.

  1. Open the primary air inlet. (Bottom left-hand side of your appliance)
  2. For a wood fire, start by placing 2 – 3 small logs in the bottom of your stove.
  3. Place a couple of firelighters between the logs then make a tower with kindling.
  4. Light the firelighters, close the door and when the fire catches, gradually move to the secondary air (Right hand side) until the flames are manageable.
  5. Open the door carefully and add a log on top. Continue to control your appliance with the right-hand side air control.

Or the traditional method.

1. Lay paper and kindling (or firelighters) on the grate with small logs or coals on top.
2. Open top air inlet and bottom air inlet.
3. Light stove and close door.
4. When logs start to burn, close the bottom air inlet and use only the top air inlet to control the fire.
5. For some coals it may be necessary to have the bottom air inlet open a fraction and to have the grate cracked open a fraction.

How do I know if my wood is dry?

If you do not know the history of the wood, then you must assume the wood is wet. Wood naturally dries at a rate of 1 inch per year, so it will take 6 years to dry a 12 inch log, split logs dry at an increased rate. A 12 inch log takes 8 weeks to dry in a kiln to achieve a moisture content of 20% or less.

DO NOT be tempted to dry your logs by the stove – all you are doing is increasing the likelihood of burning down your house.

DO NOT burn wood and solid fuel together, as a very aggressive acid is created which is lethal for the stoves, chimneys and flues.

Woodsure, the UK’s only wood fuel quality assurance scheme, has launched a Ready to Burn initiative to help homeowners look after their stoves and improve air quality.

Air quality and wood fuel has become a hot topic and stove owners are being asked to think about what impact of burning poor quality firewood has on the environment. A stove is only as good as the wood it burns and so the Ready to Burn stamp of approval will reassure those who purchase firewood/briquettes with its logo that they are dry enough and immediately ready to burn. To find a supplier go to :-

https://woodsure.co.uk/

Why should I burn wood?

Wood fuel can be carbon neutral. It absorbs as much carbon dioxide in its growth as it releases when it is burnt. Trees also reduce the level of air pollutants by intercepting airborne particles and absorbing pollutant gasses. Reducing carbon emissions that lead to greenhouse gases means wood is the fuel of the future. However, this is dependent on the cycle being maintained, hence Woodwarm`s commitment to Trees for Cities. We plant a tree for every Eco stove sold. Woodwarm would like to politely suggest that every stove user plants a tree at least once a year. There are many reasonably priced charities in the Uk which will plant a tree for you. We use https://www.treesforcities.org…  

All fossil fuels (coal, anthracite, brown coal, peat, oil, gas and lpg) emit carbon dioxide when they are burnt. It is, therefore, very important to think about ways of reducing these emissions. This can be done by ensuring that your heating system is efficient, well maintained and incorporates adequate controls. You should also undertake other energy saving measures, such as increasing the insulation of your house.

The list below shows typical carbon dioxide emissions per week for different principal fuels used in the average house.

  • ELECTRICITY 130kgs
  • COAL 120kgs
  • OIL 90kgs
  • GAS 70kgs
  • WOOD NIL

Recommended Solid Fuel for Woodwarm Stoves

A Woodwarm Fireview Multifuel stove will burn coal and some smokeless fuels as well as:

  • Brown coal ‘Lignite’ sold as compressed briquettes (Union Briquettes). A European peat-like coal widely used for power generation in Europe, not suitable for smokeless areas, but a good easy fuel.
  • Peat, rarely sold as fuel in England – not suitable for smokeless areas, but useful if you can get it.
  • Naturally smokeless Anthracite – use large nuts and small nuts. The rocky cinders from Anthracite can cause even the best riddling grate problems, but it is a good fuel.
  • Homefire and Homefire Ovals, manufactured smokeless. It is a good fuel and easy to handle.
  • Some smokeless fuels boast to burn hotter by as much as 40%. If this is the case, the amount of fuel added to the appliance needs to be 40% less or over firing can occur.
  • ‘Ancit’ and ‘Maxibrite’ are the fuels used by our test house, they come with a sound reputation.
  • Housecoal. This is dirty fuel to handle and to burn. It needs to be burnt on a high heat with a good combustion air mix to stop a lot of tar deposits. Clean flueways often, tarry glass will tell you if you are not burning hot enough.
  • Other Fuels. Be aware that cheap solid fuel is likely to be high in petro-coke (coal derived from chemicals). This fuel is likely to be destructive to the structure of the stove.

Always burn dry Fuel. Always de-ash frequently. However, if you have any queries consult your Approved Coal Merchant Scheme member for further types and availability. The Solid Fuel Association helpline will give it to you – Tel No 0845 6014406. Do experiment to find the best one for you, or mix them if you wish, however NEVER burn wood with solid fuel as a very aggressive acid is created which is lethal for the stove, chimneys and flues.

NB –Care must be taken not to over fire the stove and the lower air inlets should always be closed once the stove is alight. Over firing will occur when the stove is prolonged running over 300deg C.                   All Fuels must not exceed the kW per hour of your appliance. Approximately 1kG of coal per hour = 5kW.

What air gap should there be around the stove?

All stoves need at least 150mm to the sides & rear. It is also best practice to have at least 450mm above; it is important to have a good air gap around the stove to aide with the natural convection generated by the stove, it will also be useful when installing or servicing the stove. Please check your installation manual for distance to combustibles. 

What is considered to be a safe distance from combustible materials?

Please refer to page 3 of the installation manual for the relevant information relating to each stove model for the minimum distances to combustibles  in the immediate vicinity of the appliance. At least 400mm around the stove would be advised as a minimal distance to combustibles such as log baskets and wooden furniture.

Also please remember that document J of the Building Regulations for flue pipes states that combustibles should be kept to a minimum of 3 times the diameter of the flue.  

If you have a combustible mantel or surround, a constructed heatshield with an air gap of at least 12mm to allow cool air to flow into the space between the shield and the material can provide adequate protection to reduce the distance to 1.5 times the diameter of the flue. (See diagram below)

Always use a qualified installer and use his/her recommendations and advice on how flues should be fitted. 

Does a high canopy affect the heat output in any way?

There is slightly more output because of the increased surface area of the canopy compared to a flat top.

Should my chimney be lined?

Woodwarm Stoves recommend that you line your chimney. Document J Building Regulations says that a chimney doesn’t have to be lined as long as it is sound and is suitable for its intended use.

However, if there is any doubt about the integrity of the chimney, line it, Carbon Monoxide (CO) poisoning was accredited to 20 deaths in 2007/08 (source HSE).

Can I buy stoves direct from the factory?

Sorry no, Woodwarm have a strict internet sales policy. 

We ensure that all our products are manufactured and tested to the highest possible standards. Our agents and dealers have been selected not only for their experience and attention to detail but also for their superior showrooms and their ability to see a sale through to the complete satisfaction of the customer.

We think the Internet is a great place to promote our type of product and the retail outlets that support it. However Woodwarm believe that it is irresponsible to sell our products directly over the Internet. The support that must be there for the end customer will not be achieved by direct sales on the Net.

Woodwarm do not authorize any of our retailers to sell our products over the Internet. We strongly recommend that you be very wary of anyone offering discounted Woodwarm products on line or offering to deliver product halfway across the country. We believe that direct selling of our product without offering proper dealer support is negligent and cannot possibly complete the all-round safety and service that a visit to one of our retailers would have achieved.

Our Stoves are quite spectacular in the right circumstances but, by the very nature of what they do, in the wrong hands and with no experience they can be harmful. With this and other emphasis on safety and legality our agents and dealers have been carefully selected. They will advise on installation, be up to date on current legislation, provide warrantee, service and ensure that our end customers have complete satisfaction with years of enjoyment and pleasure

Where can I find a brochure for your stoves?

  1. You can email us (see the ‘Contact Us’ at the bottom of the screen) and we will send one direct to you.
  2. Ask for one at your nearest stockist (our Dealer locator is at the top of the page).
  3. The downloadable PDF version on the home page of this website.

What refuelling rate is assumed in calculating your outputs?

This is what a dry 5kW log looks like. Because different wood types have varying densities, the size may vary slightly. A log with less than 20% moisture content weighing 1.5kg, will produce 5kW in a Woodwarm stove. Once your fire is established to its nominal temperature, this is all the wood you should need to burn within a 45 min period to keep your stove at the correct temperature. Your weights should increase in approximately 300g increments depending on your stove kW size.

As another example, on the Fireview 6kw model, 1.5 hours was deemed to be the optimal refuelling rate to achieve 79.9% efficiency when tested.

Please download appropriate stove Product Manual for accurate times.

 NB –Care must be taken not to over fire the stove. The primary air inlet should always be closed once the stove is alight. Over firing will occur when the stove is prolonged running over 300deg C.  All Fuels must not exceed the kW per hour of your appliance.

Approximately 1kG of coal per hour = 5kW.

Some smokeless fuels boast to burn hotter by as much as 40%. If this is the case, the amount of fuel added to the appliance needs to be 40% less or over firing can occur.

What size hearth do I require?

Woodwarm recommend a hearth projection should be at least 300mm in front and 150mm to sides and to the rear, if there is enough room go 50mm beyond the swing of door.

Document J recommends a minimum of 225mm front hearth projection on a closed appliance.

Where can I buy spares for my stove?

  1. You can purchase them through your nearest, carefully selected stockist, use the dealer locator at the top of the home page.
  2. We have an online shop so we can send parts directly to you. Find the shop on our homepage at the top or click here – Shop – Woodwarm Stoves
  3. If you are unsure what part you need you can either call us on 0188435806 or make an enquiry through the contact us direct portal at the bottom of the homepage.
  4. Or simply call us on 0188435806 during office opening times., where one of our advisers will be happy to help. Mon – Thurs 9am till 4pm and Friday 9am till 2pm. 

Are Woodwarm Stoves stoves UKCA approved?

All our Eco stoves are UKCA approved, please download the individual stove specification sheets for the results.

The brochure mentions a Fireview Stove is also available with straight sides, what is meant by this? (These models are now discontinued)

At no extra cost, the base width is increased to the same as the firebox so that the width is constant throughout the height of the stove, as we hand build every stove we are able to alter the design to customer requirements and this seems to be one of the most common alterations.

Where can I buy wood which is good to burn?

Woodsure, the UK’s only wood fuel quality assurance scheme, has launched a Ready to Burn initiative to help homeowners look after their stoves and improve air quality.

Air quality and wood fuel has become a hot topic and stove owners are being asked to think about the impact of burning poor quality firewood has on the environment. A stove is only as good as the wood it burns and so the Ready to Burn stamp of approval will reassure those who purchase firewood/briquettes with its logo that they are dry enough and immediately ready to burn. To find a supplier go to :-

https://woodsure.co.uk/

What date does the Defra Approved Air Quality Standard for stoves start?

In January 2022 any stove sold must be Defra Approved. All our Eco Range achieve this standard.
In January 2022 any stove sold must be Ecodesign Ready. All our Eco Range achieve this standard.

Woodwarm has taken extra steps to ensure that our stoves lead the way in improving energy and reducing emissions. All our Eco models now conform to clearSkies Mark Limited, a new objective and independent emissions and energy performance certification mark for solid fuel stoves and fireplaces.

All our stoves which are certified under the new clearSkies Mark not only exceed the efficiency and emissions requirements for forthcoming Ecodesign 2022 regulations but also achieve the top Level 5 clearSkies certificate.  They are also Defra Exempt for use in smoke control zones.  

Are Wood burning stoves going to be banned?

Not at the moment, please read the letter below from Therese Coffey MP which clearly states this. But after 2022 only stoves which meet the new Ecodesign standard will be sold in the UK.

Can I use my existing stove after 2022?

Yes, you will be able to continue to use your existing stove. But to minimise air pollution you should follow guidelines about what fuel to burn and also you should have your stove serviced and swept regularly.

Is my area a smoke control area?

Go to https://www.gov.uk/smoke-contr…  and enter your postcode, to see if you are in a smoke controlled are.

How much does burning wood on an open fire contribute to air pollution?

Pollution statistics include open fires from inside and outside which do not reach the high temperatures needed to burn off all pollutants. So anyone burning an open fire would be wise to consider upgrading to a wood burner. An inset stove not only burns cleaner, it also radiates 80% of the heat into a room opposed to 20% to the room from an open fire.

Are Woodwarm Eco stoves cleaner than open fires?

Yes, A wood burning stove which meets the Defra Clean Air Strategy generates more heat to your room and can emit up to 90% fewer emissions than an open fire.

What if I live in an area which isn’t smoke controlled?

The new Air Quality Strategy covers all areas, including the countryside. This means that only wood burning stoves which have passed the 2022 clean Air Strategy can be sold within the UK after Jan 2022.

Can I burn logs I find in a field or woods?

Firstly, you should ask permission from the land owner.

If you do not know the history of the wood, then you must assume the wood is wet. Wood naturally dries at a rate of 1 inch per year, so it will take 6 years to dry a 12 inch log, split logs dry at an increased rate. A 12 inch log takes 8 weeks to dry in a kiln to achieve a moisture content of 20% or less.

DO NOT be tempted to dry your logs by the stove – all you are doing is increasing the likelihood of burning down your house.

DO NOT burn wood with solid fuel, as a very aggressive acid is created which is lethal for the stoves, chimneys and flues.

Can I read The Government Air Quality Strategy for myself?

Here is a link for you – www.gov.uk/government/publicat…

Is there a scrappage scheme for old woodburning stoves?

Not yet. (2023) The government could be looking into this for the future.

Can Woodwarm Stoves be installed in Smoke Exempt areas?

All our Eco Stoves are compliant to be installed in Smoke Exempt areas.

How many millimetres does a rear heatshield add to a stove?

A double Heatshield adds 70mm to the depth of a stove. This is made up by a spacer of 35mm and an additional spacer of 25mm. The extra 5mm is the fixings.

How do I use my Phoenix Gas stove hand control?

For helpful hints on how to use the Phoenix Gas Stove remote control, go to https://mertikmaxitrol.com/gv6…

Are Woodwarm Stoves Ecodesign Ready?

Not only do our collection of Eco stoves meet the requirements of the proposed Clean Air Act, designed to clean up air pollution, they exceed it too. 

So, you can relax and enjoy the benefits of a woodburning stove, whether you live in town or country.

What’s more, when you buy a Woodwarm Stove, you can rest assured that you are giving back.   Woodwarm has forged a partnership with Trees for Cities, a  UK charity improving lives by planting trees and Woodwarm has pledged to plant a tree for every Woodwarm Eco wood burning stove sold with this charity.  

‘Trees absorb co2 to purify the air, they also reduce the level of air pollutants by intercepting airborne particles and absorbing pollutant gasses. The C02 released when burning wood is matched by the amount absorbed when it is growing. By planting trees, wood can be a sustainable source of fuel’.

But it’s not just the eco-credentials of this new Woodwarm collection that makes them so attractive.  The Woodwarm Eco-Stove Collection, hand-crafted in Devon by expert engineers, is good-looking too, as well as exceptionally easy to light and control. Choose from a selection of models consisting of varying heights, colours, depths and heat outputs.

Can I use a Wall Heatshield with a Woodwarm Stove?

We have independently tested our new Wall Mounted, Twin Skin Heatshields with Woodwarm appliances and found that when the correct kW of wood is burnt in the appropriate appliance size, we achieved fantastically reduced wall temperatures. Please see bekow for details.


When to replace The Woodwarm Fireboard.

All Woodwarm Stoves are fitted with top quality 30mm thick Fireboards.

This is a consumable part and due to it being fragile hold no guarantee if a crack appears within the first few months of use.

They are heat resistant but not extra strong, therefore care should be taken not to drop logs while loading your fire.

If your Fireboards develop a crack which can easily be pushed back together to look like a hairline fracture, your stove is still good for use.

When the crack becomes wide enough for a penny to be slotted in or the depth of the fireboard is reduced from 30mm due to crumbling or chunks falling off, it is then time to replace it.

Why have my riddle bars bent/distorted?

The riddle bars are a cast consumable part, we would expect these to need to be replaced after several years of use, if you OVERFIRE the appliance or burn it incorrectly it will result in you needing to replace these parts sooner than expected. Please refer to the installation manual under the category using the correct fuel.

Why is my grate jammed open/shut?

The riddle bars are a cast consumable part, we would expect these to need to be replaced after several years of use, if you OVERFIRE the appliance or burn it incorrectly it will result in you needing to replace these parts sooner than expected. Please refer to the installation manual under the category using the correct fuel.